Question 1

WHY CAN’T I JUST TRY TO REMOVE THE CONTENT MYSELF?

Accepted Answer

The chances are if you have landed on our site you probably have an appreciation that removing online reviews and content aren’t exactly as straightforward as you might have thought. We employ in-house Legal professionals, online defamation specialists, digital platform policy experts who specialise in digital removal assignments to design removal strategies and submissions that lead to permanent removals.

Question 2

WHAT TYPE OF CONTENT CAN YOU REMOVE?

Accepted Answer

We can have a crack at anything, however we take care to understand the context and nature of the review and make a realistic assessment as to whether the content can be removed

Question 3

WHAT IS THE PROCESS OF REMOVING THE CONTENT?

Accepted Answer

We assess the content, the platform that is posted on and we design a well analysed content removal action plan. A majority of our work involves detailed submissions and applications to review platforms and liaising with them on a constant basis throughout the removal process. Depending on the nature of the content we will deploy different strategies within our submissions to increase the likelihood of a removal. Based on our experience all removal requests require several, sometimes up to ten plus submissions for it to be removed. We liaise with platforms and forums on a daily basis so we understand what works and what doesn’t.

Question 4

WHAT’S THE PRICE FOR THE CONTENT TO BE REMOVED?

Accepted Answer

We have different pricing for different types of content and depending on the level of difficulty we will provide you with an obligation free quote. We don’t charge anything until the content is removed

Question 5

IS THIS PERMANENT REMOVAL OR IS IT JUST CONTENT SUPPRESSION SO IT IS NOT AS OBVIOUS FOR PEOPLE TO SEE?

Accepted Answer

We specialise in permanent removal. We always start there and if all avenues have been exhausted we will advise other reputational management strategies you can adopt.

Question 6

WHAT HAPPENS IF I HAVE TRIED TO REMOVE THE CONTENT MYSELF AND IT IS UNSUCCESSFUL? HAVE I JUST RUINED THE CHANCES OF REMOVAL?

Accepted Answer

The short answer is no. Sometimes it can be a little more tricker when we step in if multiple attempts have already been made but based on our experience it is still possible to get content and reviews removed.

Question 7

HOW LONG DOES THE PROCESS TAKE?

Accepted Answer

Some content only takes 24 to 48 hours to be removed but sometimes it can take weeks up to months depending on how fast the platform responds. This is on a case by case basis

Question 8

WHAT HAPPENS IF I HAVE ALREADY RESPONDED TO THE CONTENT? CAN IT STILL BE REMOVED?

Accepted Answer

We don’t advise responding to the content if you want the content to be removed. By responding you are acknowledging the legitimacy and existence of the content and different platform algorithms have different interpretations of this. We advise you to remove your response while we are working on your removal assignment. If by any chance the review is not removed you can always respond to the review at a later stage.

Question 9

ARE YOU GOING TO REACH OUT TO THE REVIEWER?

Accepted Answer

No, we do not reach out to reviewers unless we have your permission. Part of our standard process we do not adopt this approach as it is often unnecessary

Question 10

HOW DOES THE REFUND PROCESS WORK?

Accepted Answer

If all possible removal avenues are exhausted and permanent removal seems impossible we will provide you with alternative online reputation management strategies to consider. At this stage If you would like to stop the process then we will refund you the full deposit. We ask for at least 90 days before you apply for a refund.

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Manage Reviews From The Top Directories That Drive Revenue

Ensure your brand is exceeding customer expectations by aggregating reviews from the top directories and tracking what customers are saying about their experiences.

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Manage reviews from the top directories that drive revenue.

Manage reviews from the top directories that drive revenue.

Ensure your brand is exceeding customer expectations by aggregating reviews from the top directories and tracking what customers are saying about their experiences.

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CONTACT INFORMATION

Build a customer engagement strategy leveraging reviews to ensure satisfaction.

Respond in-app to Google and Facebook reviews, and leverage Smart Response technology to quickly and efficiently personalize review responses, utilizing on-brand templated responses.

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